How to Build and Support Neurodiversity in the Workplace

Claire Hastwell

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The word neurodiversity is a portmanteau of “neurological” and “diversity” which was first coined in the 1990s by an Australian social scientist Judy Singer, who is herself on the autism spectrum. This refers to the concept that certain developmental disorders are actually normal variations in the brain. According to, this is often contrasted with the “medical model” that views these conditions as disorders, which offers less room for acceptance and inclusion, and focuses on the treatment, cure or prevention. It has gained significant ground in recent years in its awareness and appreciation, particularly among advocacy communities in Singapore.

As this becomes widely accepted, advocates hope that this concept goes mainstream, which could lead to huge changes, not just in current educational practices but also in workplace norms.

Companies that support this pursuit, like EY in this article, have since open-sourced their work and even collaborated with specialists in the field to create an Autism @ Work Playbook, so that companies who want to find talent, create meaningful employment opportunities for people in the spectrum, and promote more diversity in their workplace, can also follow suit.

Imagine this scene: You’re interviewing a potential candidate for a role as a developer with your company. The candidate seems to have the skills you need but also displays a few social eccentricities – perhaps he has a tick, or rocks back and forth in his seat, or won’t make eye contact.

For decades, potential hires like this have been rejected from the candidate pool. “Poor culture fit” has typically been the rationale.

But what if in the hunt for the “right culture fit,” you’re rejecting an entire pool of highly qualified – maybe even the best qualified — workers?

An untapped pool of potential

For those living on the autism spectrum, finding a job suited to their skillset can be an immense challenge. In fact, Drexel University’s National Autism Indicators Report says 51% of workers on the spectrum have skills higher than what their job requires. Meanwhile, fewer than one in six adults with autism even has full-time employment.

Michael Ando, is on the autism spectrum and an employee at EY. He told the audience at the Great Place to Work company culture conference about autistic friends with advanced degrees who could only get jobs dishwashing, cashiering, or working in warehouses.

“All of these jobs are fine, but if you have spent years getting degrees … it’s a shame and a waste they weren’t able to use them,” he said.

But some workplaces are purposely seeking out cognitive diversity. Michael, for example, was hired under EY’s neurodiversity program.

What is neurodiversity?

Neurodiverse individuals are those with developmental disabilities such as autism, ADHD and social anxiety disorders.

However, there’s a growing understanding that these individuals aren’t disabled per se, but rather differently abled. While they may struggle with social skills, they tend to have above-average abilities when it comes to things like analysis, information processing, and pattern recognition.

Even governments are turning to neurodiversity. The Israeli Defense Forces (IDF), for example, has a team staffed primarily with people on the spectrum, as they tend to see patterns in data that others cannot. And the Australian Defense Department is borrowing assessment methods from the IDF to develop a neurodiversity program in cybersecurity.

Advantages of neurodiversity in the workplace

Building a neurodiverse workforce is advantageous because neurodiverse people possess the skills particularly needed right now as businesses adopt more advanced technology. For example, artificial intelligence and robotics, and the demand for STEM (science, technology, engineering, and math) talent increases.

Hiren Shukla, Neuro-Diverse Centre of Excellence leader at EY, explained how processes that took two to three hours were reduced to just two minutes, thanks to programming by members of their neurodiverse workforce. These employees were able to see inefficiencies that neurotypical employees had either become used to or had never even noticed.

“Their thought process and their delivery are different to what we are used to,” Hiren said.

But a strong neurodiversity program isn’t just beneficial to employees on the spectrum. In EY’s case, not only have they been able to find great talent, but they’ve also created better managers who look at individual needs.

It’s also helped with company-wide communication. Managers now avoid abstract language, use shorter words, and give more specific instructions — clarity that has benefited everyone.

How to build a neurodiverse workforce

1. Get buy-in from all levels

Engage with leadership so that they, in turn, can have conversations with their teams about what it means to have a neurodiverse workforce

It’s important that these conversations are open and transparent. It needs to be a safe space for both neurotypical employees to ask questions and for neurodiverse employees to come forward and disclose.

2. Engage with the local community

Community groups can help employers find and attract neurodiverse talent. These groups may take the form of government agencies, non-profits, vocational rehab centres, educational institutions, or offices for disabilities.

In addition to helping with recruitment, such groups can provide crucial advice and resources for training.

Hiren said connecting with the community was a win-win. These agencies were challenged to find meaningful work for individuals on the spectrum, and EY needed assistance in finding those individuals.

3. Adjust your hiring practices

Hiring managers need to reframe their idea of what makes a “good candidate.” Many superficial norms, such as a strong handshake or looking someone in the eye, are difficult for neurodiverse individuals to perform.

Managers also need to ask the right questions to best draw out the individual’s skills and capabilities. For example, EY took the surprise element out of their interview process — if the candidate is not applying for a job that requires them to think fast on their feet, then there’s no need to consider that in the interview.

As well, it’s important to remember that resumes don’t tell the full story. Because so many neurodiverse individuals have struggled to find work that matches their abilities, they are often self-taught or possess transferrable skills.

4. Be patient

Building a neurodiverse candidate pool takes time. EY uses a two-week process that is focused on hiring people as team members rather than as individuals.

Week one is virtual, relying on Skype video calls, virtual exercises and assessments through mini-projects. Week two is called “Superweek” and is held on-site. This week includes team-based work simulations and interpersonal skills development.

At the end of the two weeks, EY selects the highest performers and hires in cohorts. From there, all onboarding and training is done by managers who have taken formal training in autism.

5. Organize expert-driven, two-way training

Soft skill training is a critical part of building a neurodiverse workforce and should be done by an expert with the appropriate experience – something you can also look to the local community for.

Note that this training isn’t just for neurodiverse employees, but for all employees and especially managers, who need to be educated about what it’s like to be on the spectrum, and how to best work together.

“Interpersonal difficulties are no barriers to a high-performing team,” said Michael.

6. Be ready and willing to accommodate

Individuals with autism may be sensitive to things like temperature, sound, and lighting. As such, you may need to provide accommodations such as noise-canceling headphones, privacy rooms, or flexible work schedules, so employees can be their most productive.

“If an individual has an issue staying still for more than 45 minutes at a time… [they should] go for a walk and come back. As long as you’re productive when you come back, we’re okay with it,” said Hiren.

7. Amplify the message

Individuals on the spectrum have often had negative experiences in the world. So, while they may feel understood at work, they may not feel as safe outside of the office.

A strong neurodiversity program should push its message externally as well as internally, making it a more normal part of employment in general.

EY is open-sourcing its work, along with other companies pursuing neurodiversity, through the Autism at Work Roundtable.

“This is giving us a tremendous amount of reputational value,” said Hiren. “It’s good for our own employees, it’s good for the marketplace. Our clients want to do business with companies that do good. Candidates want to work with companies that do good.”

Building – and supporting – a diverse workforce starts with data

Having a systematic and continuous way of gathering feedback around the employee experience provides the data and insights needed to create a roadmap for affecting positive change.Gather and analyze your employees’ experience with our employee survey.   

Claire Hastwell

Claire Hastwell

Claire is our Content Marketing Manager. Claire works with Great Place to Work data and company culture experts to distil the psychology of high-trust workplaces. Claire co-authored the Women in the Workplace report and her profiles of Best Workplaces™ have featured in Fortune. When Claire’s not sifting through our 28+ years of survey data, she’s rolling out her yoga mat or daydreaming about her next U.S. road trip.

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