American Express Malaysia

"I am thrilled that American Express Malaysia is a Great Place to Work-Certified company. This is a true validation of the hard work and commitment on behalf of our colleagues in Malaysia. Throughout our rich history, our focus on colleague experience remained consistent. Our colleagues put us here, and they remain as our top priority in our decision making. I am truly proud to be a part of such an awesome team!

There are three things I look at when we reflect on how we’ve built a great team culture and ensuring a good experience for all our colleagues in Malaysia.
Always think about how to bring to life a great colleague experience.
All we do anchors on our values and culture, and this helps us deliver the powerful backing to our colleagues.
Leaders also encourage a culture of feedback. We listen intently to what our colleagues are saying and how we can make their colleague experience more meaningful.  

Authenticity is a trait we value in American Express. We want our colleagues to know and feel that they can bring their authentic selves to work One of the things I do as a leader in the market is to build those one-on-one interactions with my team members and colleagues. It is important that we are able to listen to one another, share views, and communicate with each other clearly and candidly."

"We firmly believe the best way to back our customers is to back our colleagues. To do that, we offer a compelling colleague value proposition, which includes meaningful work and growth opportunities, a flexible and inclusive culture, competitive pay and benefits, and more. At its core, our colleague value proposition places our colleagues at the center of everything we do, focusing on the whole person, holistic well-being, and a strong sense of belonging."

"I am a firm believer of leading by example to ensure we’re always putting our colleagues and customers first, which enables me to strengthen trust within my team and create transparency. I empower my team members to take charge of tasks and involve them in the decision-making process; it is one of the most effective ways to drive colleagues' motivation. I practice situational leadership and constantly find ways to share positivity as a way of reinforcing a culture that helps my team thrive."

"My leader regularly discusses and helps us keep track of our performance.  They keep us updated about organization news so that we are in the know, and they always remind us that a successful team is a made up of great teamwork."