The Way Forward: What Best Workplaces across ASEAN do to build a For All culture

GREAT PLACE TO WORK ASEAN AND ANZ

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In our final installment of this mini-series, we share what Best Workplaces™ across ASEAN do to build a For All™ culture, and what we found to be special and unique about organizations’ practices and programs in each of the respective countries.

A Great Place To Work For All

In his book “A Great Place to Work For All”, Michael C. Bush, Great Place To Work® Global CEO, spoke about the new frontier in business where developing every ounce of human potential is crucial.1 “We live in an economy that is about connectivity, innovation and human qualities like passion, character, and collaboration.” As economies open post-pandemic and contend with complexities in the global economy – rising costs, disrupted supply chain, geopolitical tensions – the key for organizations to succeed is to maximize human potential through leadership effectiveness, values, and trust. With these in place, innovation and financial growth will take place. And together, these comprise the characteristics of a Great Place To Work For All, or what we call a For All culture. While trust fuels business performance at great workplaces, For All accelerates it.

The Way Forward

Based on 30 years’ of data from more than 100 million employees in 150 countries around the world, we know when companies build a high trust culture, and become great for all their people – no matter who they are, what they do, or where they work – they are building a more resilient, successful and sustainable business.

In our earlier blogs in this series, we laid out the five elements in building a For All culture that leads to financial growth, analyzed data from our Trust Index™ Employee Survey and shared stories from Best Workplaces across ASEAN that have demonstrated a For All culture. So, what is it that these For All Best Workplaces do?

1. Build a high-trust culture
  • Recognize the strategic priority of workplace culture  
  • Prioritize open communication 
  • Build psychologically and emotionally healthy work environments 
  • Foster camaraderie in the workplace 
2. Demonstrate leadership effectiveness
  • Develop leaders to be credible – they communicate, they are competent and they have integrity 
  • Equip leaders to show respect – they provide support and care and encourage collaboration 
  • Enable leaders to demonstrate fairness – they are inclusive, promote equity and are impartial
3. Live out core values
  • Clearly articulate the organization’s values or guiding principles 
  • Live out core values in the day-to-day 
  • Let values guide decision-making
4. Maximize human potential – be For All
  • Embrace diversity and ensure equity 
  • Build belonging 
  • Understand and leverage the uniqueness of the wide range of talents  
  • Develop leaders throughout the organization to be FOR ALL

Country Insights

We were interested to find out what was special and unique about organizations’ practices and programs across the 2022 Best Workplaces in ASEAN, and how these positively impacted the lives of their employees.

Best Workplaces in Indonesia
  • Demonstrate Semangat – a strong spirit of energy, enthusiasm, and determination to overcome challenges brought about by the Covid-19 pandemic. Leaders, managers and employees in these companies show personal and collective resilience by staying connected, supporting one another, and working together as a team.
  • Build employee capability through structured and comprehensive talent development strategies and programs in an inclusive manner to ensure equal opportunities for diverse groups of employees at all levels of their career.
  • Live up to their core values and genuinely care for their employees and the communities in which they operate. These companies go the extra mile to provide job security and support their employees’ financial wellness in a variety of ways, and in turn, enable their employees to support their communities through volunteer programs and collaborative initiatives.
Best Workplaces in Philippines
  • Cultivate a friendly and welcoming environment. With the broadening of the “workplace” beyond office walls, these companies create a space that is relaxing and inviting, in which people can enjoy each other’s company. Beyond friendliness and warmth, these companies also deepen employees’ trust when they experience genuine concern for their well-being, and observe that their companies act on this concern.
  • Create a culture where managers at all levels actively communicate and collaborate with their employees. In these companies, managers are available and interested in engaging in conversations with their teams. Employees feel that their leaders are approachable, so they feel comfortable sharing ideas and information with them which leads to productivity and innovation.
  • Ensure that management practices and company policies are fair and inclusive. Among the companies in the Small category, nine in every 10 employees say that their “managers avoid playing favorites”, while among those in the Large category, nine out of every 10 employees say that they have consistently observed their leaders to fully embody the best characteristics of the company.
Best Workplaces in Singapore
  • Adopt a forward-looking approach toward designing their workplaces as they transition into a post-pandemic norm. They ask themselves, “What does the future of work look like?” Specifically, these companies wholeheartedly embrace flexibility by providing autonomy in work arrangements, co-create rules of engagement with employees to ensure the hybrid way of work supports and enables them to do their best work; and they focus on creating a positive and consistent employee experience for their people wherever they are based.
  • Leverage technology and innovative approaches to employee learning. They champion micro-learning and learning on-the-job, and provide opportunities for career development regardless of where they work. These companies also implement structured programs to build internal capability, create a succession pipeline and maximize employees’ full potential.
  • Strengthen their culture of diversity, equity and inclusion efforts. Among many of these companies, there were intentional efforts to partner with national agencies such as SG Enable to create greater awareness and build a diverse workplace. These companies also promote shared prosperity by giving back to the community, supporting advocacies with a social impact (e.g. climate change, access to education) and encouraging employee involvement in a variety of efforts and initiatives.
Best Workplaces in Vietnam
  • Adopt a progressive approach and are intentional about cultivating high-trust cultures built on a people-first mindset. They have clearly defined values or a company philosophy that guides their decisions, actions and internal activities, and strive to create a culture based on diversity, equity, inclusion and belonging.
  • Design a comprehensive and structured approach to learning and development. These companies are intentional about uplifting their workforce; they invest heavily in learning and development to enable career growth. They offer different modalities of learning – from traditional in-person workshops to online learning and conferences. Many also used business closures during the lockdown to develop their internal talent pool.
  • Demonstrate a strong sense of purpose, which generates excitement, creates unity of focus to grow the business, its people and make a positive impact on their community. They find ways to recognize employee efforts and contributions in alignment with their purpose.

To read about the five elements of a For All culture, and find out how Best Workplaces in ASEAN have built high-trust workplace cultures for all their people, download the full ASEAN Insights Report here.

Reference:

1 A Great Place To Work For All, by Michael C. Bush. Great Place to Work®. https://www.greatplacetowork.com/book

GREAT PLACE TO WORK ASEAN AND ANZ

Great Place To Work® is the global authority on workplace culture. Our mission is to help every place become a great place to work for all. We give leaders and organizations the recognition and tools to create a consistently and overwhelmingly positive employee experience, fostering cultures that are proven to drive business, improve lives, and better society. Our recognition is the most coveted and respected in the world for elevating employer brands to attract the right people. Our proprietary methodology and platform enables organizations to truly capture, analyze, and understand the experience of all employees. Our groundbreaking research empowers organizations to build cultures that retain talent and unlock the potential of every employee. Our coaches, content, and community connect the boldest leaders, ideas, and innovations in employee experience. Since 1992, our Certification™, Best Workplaces™ Lists, and global benchmarks have become the industry standard, built on data from more than 100 million employees in 150 countries around the world.

Great Place To Work identifies Best Workplaces in Asia™ by surveying 2.1 million employees in Asia and the Middle East about the key factors that create great workplaces for all and analyzing company workplace programs impacting 5.9 million employees in the region.

To be considered, companies must first be identified as outstanding in their local region by appearing on one or more of our Best Workplaces lists in Bahrain, Greater China (including China, Hong Kong and Taiwan), India, Indonesia, Japan, Kuwait, Oman, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, UAE, Vietnam during 2022 or early 2023.

Companies rank in three size categories: Small and Medium (10-499 employees); Large (500+); and Multinational. Multinational organizations are also assessed on their efforts to create great workplaces across multiple countries in the region. They must appear on at least two national lists in Asia and the Middle East and have at least 1,000 employees worldwide with at least 40% (or 5,000+) of those employees located outside the headquarters country.

Great Place To Work identifies Best Workplaces in Asia™ by surveying over 1 million employees in Asia and the Middle East about the key factors that create great workplaces for all and analyzing company workplace programs impacting over 4.7 million employees in the region.

To be considered, companies must first be identified as outstanding in their local region by appearing on one or more of our Best Workplaces lists in Greater China (including China, Hong Kong and Taiwan), India, Indonesia, Japan, Kuwait, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, UAE, Vietnam during 2021 or early 2022.

Companies rank in three size categories: Small and Medium (10-499 employees); Large (500+); and Multinational. Multinational organizations are also assessed on their efforts to create great workplaces across multiple countries in the region. They must appear on at least two national lists in Asia and the Middle East and have at least 1,000 employees worldwide with at least 40% (or 5,000) of those employees located outside the headquarters country.

Great Place To Work® Best Workplaces™ in Singapore 2023 Evaluation Methodology

This year, Great Place To Work® Singapore is proud to launch our inaugural Singapore Best Workplaces™ in Healthcare & Biopharma List. This list recognizes exemplary companies in the healthcare & biopharma industry.

Recognized as a global hub for medical technology and research, Singapore has attracted top healthcare and biopharma talents and companies from around the world. It has become the center for essential healthcare services and innovations with its world-class research institutes, academic medical centers, and industry clusters.

In turn, the healthcare and biopharma sectors play a critical role in the country’s economic competitiveness, sustainability, and innovation. These industries have significantly helped in the overall improvement of public health and well-being of the people of Singapore and its neighboring countries.

The inaugural Singapore Best Workplaces in Healthcare and Biopharma List puts the spotlight on the organizations that are dedicated to providing employee satisfaction and engagement, and their commitment to excellence in the industry.

The companies in our Great Place To Work Certified™ community have the premier distinction that helps attract the best talent, build your employer brand, and secure a competitive advantage. To achieve this, they built a working environment that is purpose-driven and people-first. These companies have demonstrated that showing authentic care, prioritizing employee’s holistic well-being, and building a culture of trust go hand in hand with growth and success.

To determine the 2023 Singapore’s Best Workplaces in Healthcare and Biopharma, Great Place to Work®️ analyzed confidential survey feedback representing nearly 12,000 employees working in the tech industry in Singapore.Employees responded to over 60 survey questions describing the extent to which their organization creates a Great Place to Work For All™️. Eighty-five percent of the evaluation is based on what employees say about their experiences of trust and reaching their full human potential as part of their organization, no matter who they are or what they do. Great Place to Work analyzes these experiences relative to each organization’s size, workforce make up, and what’s typical relative to their peers in the industry.The remaining 15 percent of the rank is based on an assessment of all employees’ daily experiences of innovation, the company’s values, and the effectiveness of their leaders, to ensure they’re consistently experienced.To be considered, companies had to meet the Great Place to Work-Certified standard. To ensure survey results truly represent all employees, Great Place to Work requires that Trust Index©️ survey results are accurate to a 95% confidence level with a 5% margin of error or better. We review any anomalies in survey responses, news and financial performance to ensure there aren’t any extraordinary reasons to believe we couldn’t trust a company’s survey results. Companies with 10 to 99 people were considered for the small and medium category; companies with 100 employees or more were considered for the large category.

Great Place To Work® Best Workplaces™ in Singapore 2023 Evaluation Methodology

To determine the 2023 Singapore’s Best Workplaces in Technology, Great Place To Work®️ analyzed confidential survey feedback representing nearly 12,000 employees working in the tech industry in Singapore. Employees responded to over 60 survey questions describing the extent to which their organization creates a Great Place To Work For All™️. Eighty-five percent of the evaluation is based on what employees say about their experiences of trust and reaching their full human potential as part of their organization, no matter who they are or what they do. Great Place To Work analyzes these experiences relative to each organization’s size, workforce make up, and what’s typical relative to their peers in the industry. The remaining 15 percent of the rank is based on an assessment of all employees’ daily experiences of innovation, the company’s values, and the effectiveness of their leaders, to ensure they’re consistently experienced. To be considered, companies had to meet the Great Place To Work-Certified standard. To ensure survey results truly represent all employees, Great Place To Work requires that Trust Index©️ survey results are accurate to a 95% confidence level with a 5% margin of error or better. We review any anomalies in survey responses, news and financial performance to ensure there aren’t any extraordinary reasons to believe we couldn’t trust a company’s survey results. Companies with 10 to 99 people were considered for the small and medium category; companies with 100 employees or more were considered for the large category.

Methodology

This year, Great Place To Work™ Singapore is proud to launch our inaugural Singapore Best Workplaces in Technology List. This List recognizes exemplary companies in the information and communication technologies industry in four categories:

  • Micro category (10–29 employees)
  • Small (30-99 employees)
  • Medium (100-999 employees)
  • Large (> 1000 employees)

With Singapore’s ambition to be recognized as a regional technology hub, the influx of technology firms (around 80 of the world’s top 100 technology firms have a presence here) and global rankings that place us a leading technology hub outside of San Francisco, the establishment of a Singapore Best Workplaces List in Technology is indeed a timely and needed one. Technology firms in Singapore are characterized by hyper-growth and ambitious expansion plans. This means a continuous war for talent in a highly competitive and rapidly evolving industry.

To maintain our lead as a technology and innovation hub, the ability to attract, retain and sustain skilled talent is critical. We are proud that companies in our Great Place To Work®-Certified community List have built a high-trust culture, engaged employees and maximized their potential to facilitate innovation. They are purpose-driven and adopt a people-first mindset. These are companies that have shown that authentic care and employee well-being need not be compromised for ambitious growth, and that it is possible for businesses to scale up quickly and responsibly. Their culture and core values are embodied in every individual—from senior leadership to rank-and-file employees—and differentiate them from their competitors, priming them to be powerful magnets for top talent.

To determine the 2022 Singapore’s Best Workplaces in Technology, Great Place To Work®️ analyzed confidential survey feedback representing nearly 12,000 employees working in the tech industry in Singapore.Employees responded to over 60 survey questions describing the extent to which their organization creates a Great Place To Work For All™️. Eighty-five percent of the evaluation is based on what employees say about their experiences of trust and reaching their full human potential as part of their organization, no matter who they are or what they do. Great Place To Work analyzes these experiences relative to each organization’s size, workforce make up, and what’s typical relative to their peers in the industry.The remaining 15 percent of the rank is based on an assessment of all employees’ daily experiences of innovation, the company’s values, and the effectiveness of their leaders, to ensure they’re consistently experienced. To be considered, companies had to meet the Great Place To Work-Certified standard. To ensure survey results truly represent all employees, Great Place To Work requires that Trust Index©️ survey results are accurate to a 95% confidence level with a 5% margin of error or better. We review any anomalies in survey responses, news and financial performance to ensure there aren’t any extraordinary reasons to believe we couldn’t trust a company’s survey results. Companies with 10 to 99 people were considered for the small and medium category; companies with 100 employees or more were considered for the large category

 

Methodology

To determine the 2022 Singapore’s Best Workplaces™️, Great Place To Work®️ analyzed confidential survey feedback representing close to 70,000 employees across different industries in Singapore. Employees responded to over 60 survey questions describing the extent to which their organization creates a Great Place to Work For All™️. 85% of the evaluation is based on what employees say about their experiences of trust and reaching their full human potential as part of their organization, no matter who they are or what they do.

Great Place To Work analyzes these experiences relative to each organization’s size, workforce make up, and what’s typical in their industry. The remaining 15% of the rank is based on an assessment of all employees’ daily experiences of innovation, the company’s values, and the effectiveness of their leaders, to ensure they’re consistently experienced. To be considered, companies had to meet the Great Place To Work Certified standard. To ensure survey results truly represent all employees, Great Place To Work requires that Trust Index©️ survey results are accurate to a 95% confidence level with a 5% margin of error or better. We review any anomalies in survey responses, news and financial performance to ensure there aren’t any extraordinary reasons to believe we couldn’t trust a company’s survey results.

Companies with 10-29 people were considered for the Micro category; those with 30 to 99 people for the Small category; companies with 100 to 999 employees were considered for the Medium category; and those with 1,000 or more for the Large category.

Great Place To Work® Best Workplaces™ in Singapore 2023 Evaluation Methodology

To determine the 2023 Singapore’s Best Workplaces in Technology, Great Place To Work®️ analyzed confidential survey feedback representing nearly 12,000 employees working in the tech industry in Singapore. Employees responded to over 60 survey questions describing the extent to which their organization creates a Great Place To Work For All™️. Eighty-five percent of the evaluation is based on what employees say about their experiences of trust and reaching their full human potential as part of their organization, no matter who they are or what they do. Great Place To Work analyzes these experiences relative to each organization’s size, workforce make up, and what’s typical relative to their peers in the industry. The remaining 15 percent of the rank is based on an assessment of all employees’ daily experiences of innovation, the company’s values, and the effectiveness of their leaders, to ensure they’re consistently experienced. To be considered, companies had to meet the Great Place To Work-Certified standard. To ensure survey results truly represent all employees, Great Place To Work requires that Trust Index©️ survey results are accurate to a 95% confidence level with a 5% margin of error or better. We review any anomalies in survey responses, news and financial performance to ensure there aren’t any extraordinary reasons to believe we couldn’t trust a company’s survey results. Companies with 10 to 99 people were considered for the small and medium category; companies with 100 employees or more were considered for the large category