The Great Place To Work® Sales Team Reveal

Daphne Lee

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Helping companies build high-trust workplaces and enabling a great workplace culture starts with recognizing the need to do so. Great Place to Work Singapore and ASEAN’s Sales and Client Solutions team know this to be true as they help companies kick-start the process of identifying this need. Samantha Casey, Lily Wong, Kristi-Ann Ong and Quak Swee-Seng share life beyond the world of Access, Analyze and Accelerate and what excites them the most.

Q: If someone asks: “What is Sales and Client Solutions how is it related to Great Place to Work?” What would your response be?

Samantha: The sales team at Great Place to Work is committed to help the people and branding team at our clients’ organizations hit their goals. We spend time listening to our customers and what is most important to them at their stage of growth and ensure that we are setting up a long-term partnership that allows us to grow with our customers. Celebrating the success of all our customers despite how they partner with us is the most rewarding part of being a sales person here.

Lily: Sales and Client Solutions are responsible for the acquisition of new clients and maintaining a strong continuing partnership with existing clients. We help organizations become great places to work For All™ by quantifying their workplace culture and building a high-trust environment through our Trust Index Survey data.

Kristi-Ann: Client Solutions is the first point-of-contact any organization has with Great Place to Work. I see myself as your relationship manager from the moment I respond to your enquiry because I am here to listen to your needs and find solutions with Great Place to Work’s offerings. I believe that first impressions matter and so I strive to always be a good representation of Great Place to Work in my communications and recommendations.

Swee-Seng: Helping organizations to be a Great Place To work For All™.

Q: What do you enjoy the most as part of the Sales Team and what is the most underrated part of what you do?

Samantha: I thoroughly enjoy the deep customer relationships we have especially when we see companies receive the survey feedback, taking action on it and achieving results in the form of improved employee experiences. Yes, we reward it with our accolades but the smile on the faces of senior leaders when their people give improved feedback year-on-year truly stays with me and I feel a part of their success.

Lily: The relationships with the clients. Every interaction with a client is a learning experience and it adds meaning to our work when they share the impact Great Place to Work has on their workplace culture. The underrated part would be the amount of follow-up work and when we go the extra mile for our clients.

Kristi-Ann: I love that I am in the business of building relationships. I get to talk to all kinds of people from organizations across all industries from Australia to parts of ASEAN on a daily basis. It is a privilege to listen to organisations’ aspirations for their people and their desire in creating a great workplace. I am so thankful I am able to be a part of their journey.

Swee-Seng: I enjoy seeing the clients achieve Great Place to Work Certification. The flipside of it is handling disappointment at times.

Q: Describe a Sales Win moment that you treasure or cherish and a working moment most people do not see but you wish that they did.

Samantha: One of my biggest Sales Win moment happened just recently. A new customer of ours who, since their founding year, had put culture at the forefront of all they did, decided to participate in the Great Place to Work Certification™ this year. They aren’t a large-spend customer with us, they simply wanted to participate in our program. To their surprise, they made our Best Workplaces™List and I was lucky enough to be the person to deliver that news to them. Their goal was to be recognised for the years of hard work and we had a solution that allowed them to celebrate this in the best way possible. That is truly what my role is all about.

Lily: Seeing how sincere and earnest senior leaders of organizations are about building a great workplace culture and being intentional in taking concrete steps towards it is a Sales Win moment for me. Helping organizations elevate their employer branding from the inside-out and seeing how the employees truly celebrate with the company (for e.g., posting on their social media) when the company achieves Certification is truly satisfying.

Kristi-Ann: I remember my first conversation with company A. They said, “Kristi, I know my company is not yet a great workplace. We have a long way to go and we do not know where to start. But we want our people to enjoy coming to work and to trust the people they work for.” My Sales Win moment was when I was finally able to send them an email to congratulate them on achieving Certification. Company A deep-dived into their results, took action and implemented the culture they want in their organization. It was not an easy road but they sunk in their feet and committed to the project. When they achieved the badge, it was 100% well-deserved and definitely well-celebrated. What most people do not see is the level of organization and planning required before each day starts. I have to have my calls adequately spaced out to suit different time zones and to be very organized in my follow-ups.

Swee-Seng: When I underwent training to do sales, I sat in and listened to a sales call by an experienced sales consultant. The sales consultant pulled out 15 minutes before the call due to an urgent matter and I had to do the sales call with no preparation. I ended up closing the deal – and it was my first sales in the company. What is unseen is the amount of chicken rice I ate when rushing through deadlines! Chicken rice is the most convenient given that our office is surrounded by a few chicken rice stalls.

Q: What is your happy spot/moment/activity that you enjoy?

Samantha: I enjoy working with the other salespeople to come up with new and better ways of doing things. Allowing everyone the chance to innovate and contribute ideas is at the heart of our methodology at Great Place to Work and living it out with our team – it is truly what allows us to grow.

Lily: I enjoy gardening (in spite of the lack of green fingers, haha).

Kristi-Ann: I spend too much time shopping online for my groceries.

Swee-Seng: Trying to play a decent game of Squash or imagining I am playing the guitar like Slash. I welcome a shot of Cointreau or a glass of Merlot anytime.

Q: Tell us if you have another secret ambition besides working at Great Place to Work?

Samantha: I’d like to master Pilates, which I restarted recently and one day even become a Pilates instructor! I think I could do it well.

Lily: Hmm … I can’t think of any for now.

Kristi-Ann: I hope one day I can sing well or play the piano.

Swee-Seng: When I was very young, I wanted to win a Nobel prize. It can be in any area, Economics, Peace or even Literature, I just wanted a Nobel prize then. Now I would like to travel to space as a space tourist.

Q: In 5 years’ time, what would the future you say to you?

Samantha: The future would say to me – every moment, mistake and win matters. Everything that we go through is an opportunity to grow and learn as a leader and as an individual. It shapes who we are. I hope that in 5 years – I am looked to as a trusted leader and I have helped many in our business to hit both their professional and personal growth goals.

Lily: You are still alive! Good job!

Kristi-Ann: Kristi, you are right. There are thousands of Certified companies in Singapore. We have changed the world for the better.

Swee-Seng: There are more clothing stores in Singapore than Uniqlo and G2000.

Curious about the Great Place to Work team and how they make work purposeful and fulfilling? Find out more about them here.

 

Daphne Lee

Author

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Great Place To Work identifies Best Workplaces in Asia™ by surveying 2.1 million employees in Asia and the Middle East about the key factors that create great workplaces for all and analyzing company workplace programs impacting 5.9 million employees in the region.

To be considered, companies must first be identified as outstanding in their local region by appearing on one or more of our Best Workplaces lists in Bahrain, Greater China (including China, Hong Kong and Taiwan), India, Indonesia, Japan, Kuwait, Oman, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, UAE, Vietnam during 2022 or early 2023.

Companies rank in three size categories: Small and Medium (10-499 employees); Large (500+); and Multinational. Multinational organizations are also assessed on their efforts to create great workplaces across multiple countries in the region. They must appear on at least two national lists in Asia and the Middle East and have at least 1,000 employees worldwide with at least 40% (or 5,000+) of those employees located outside the headquarters country.

Great Place To Work identifies Best Workplaces in Asia™ by surveying over 1 million employees in Asia and the Middle East about the key factors that create great workplaces for all and analyzing company workplace programs impacting over 4.7 million employees in the region.

To be considered, companies must first be identified as outstanding in their local region by appearing on one or more of our Best Workplaces lists in Greater China (including China, Hong Kong and Taiwan), India, Indonesia, Japan, Kuwait, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, UAE, Vietnam during 2021 or early 2022.

Companies rank in three size categories: Small and Medium (10-499 employees); Large (500+); and Multinational. Multinational organizations are also assessed on their efforts to create great workplaces across multiple countries in the region. They must appear on at least two national lists in Asia and the Middle East and have at least 1,000 employees worldwide with at least 40% (or 5,000) of those employees located outside the headquarters country.

Great Place To Work® Best Workplaces™ in Singapore 2023 Evaluation Methodology

This year, Great Place To Work® Singapore is proud to launch our inaugural Singapore Best Workplaces™ in Healthcare & Biopharma List. This list recognizes exemplary companies in the healthcare & biopharma industry.

Recognized as a global hub for medical technology and research, Singapore has attracted top healthcare and biopharma talents and companies from around the world. It has become the center for essential healthcare services and innovations with its world-class research institutes, academic medical centers, and industry clusters.

In turn, the healthcare and biopharma sectors play a critical role in the country’s economic competitiveness, sustainability, and innovation. These industries have significantly helped in the overall improvement of public health and well-being of the people of Singapore and its neighboring countries.

The inaugural Singapore Best Workplaces in Healthcare and Biopharma List puts the spotlight on the organizations that are dedicated to providing employee satisfaction and engagement, and their commitment to excellence in the industry.

The companies in our Great Place To Work Certified™ community have the premier distinction that helps attract the best talent, build your employer brand, and secure a competitive advantage. To achieve this, they built a working environment that is purpose-driven and people-first. These companies have demonstrated that showing authentic care, prioritizing employee’s holistic well-being, and building a culture of trust go hand in hand with growth and success.

To determine the 2023 Singapore’s Best Workplaces in Healthcare and Biopharma, Great Place to Work®️ analyzed confidential survey feedback representing nearly 12,000 employees working in the tech industry in Singapore.Employees responded to over 60 survey questions describing the extent to which their organization creates a Great Place to Work For All™️. Eighty-five percent of the evaluation is based on what employees say about their experiences of trust and reaching their full human potential as part of their organization, no matter who they are or what they do. Great Place to Work analyzes these experiences relative to each organization’s size, workforce make up, and what’s typical relative to their peers in the industry.The remaining 15 percent of the rank is based on an assessment of all employees’ daily experiences of innovation, the company’s values, and the effectiveness of their leaders, to ensure they’re consistently experienced.To be considered, companies had to meet the Great Place to Work-Certified standard. To ensure survey results truly represent all employees, Great Place to Work requires that Trust Index©️ survey results are accurate to a 95% confidence level with a 5% margin of error or better. We review any anomalies in survey responses, news and financial performance to ensure there aren’t any extraordinary reasons to believe we couldn’t trust a company’s survey results. Companies with 10 to 99 people were considered for the small and medium category; companies with 100 employees or more were considered for the large category.

Great Place To Work® Best Workplaces™ in Singapore 2023 Evaluation Methodology

To determine the 2023 Singapore’s Best Workplaces in Technology, Great Place To Work®️ analyzed confidential survey feedback representing nearly 12,000 employees working in the tech industry in Singapore. Employees responded to over 60 survey questions describing the extent to which their organization creates a Great Place To Work For All™️. Eighty-five percent of the evaluation is based on what employees say about their experiences of trust and reaching their full human potential as part of their organization, no matter who they are or what they do. Great Place To Work analyzes these experiences relative to each organization’s size, workforce make up, and what’s typical relative to their peers in the industry. The remaining 15 percent of the rank is based on an assessment of all employees’ daily experiences of innovation, the company’s values, and the effectiveness of their leaders, to ensure they’re consistently experienced. To be considered, companies had to meet the Great Place To Work-Certified standard. To ensure survey results truly represent all employees, Great Place To Work requires that Trust Index©️ survey results are accurate to a 95% confidence level with a 5% margin of error or better. We review any anomalies in survey responses, news and financial performance to ensure there aren’t any extraordinary reasons to believe we couldn’t trust a company’s survey results. Companies with 10 to 99 people were considered for the small and medium category; companies with 100 employees or more were considered for the large category.

Methodology

This year, Great Place To Work™ Singapore is proud to launch our inaugural Singapore Best Workplaces in Technology List. This List recognizes exemplary companies in the information and communication technologies industry in four categories:

  • Micro category (10–29 employees)
  • Small (30-99 employees)
  • Medium (100-999 employees)
  • Large (> 1000 employees)

With Singapore’s ambition to be recognized as a regional technology hub, the influx of technology firms (around 80 of the world’s top 100 technology firms have a presence here) and global rankings that place us a leading technology hub outside of San Francisco, the establishment of a Singapore Best Workplaces List in Technology is indeed a timely and needed one. Technology firms in Singapore are characterized by hyper-growth and ambitious expansion plans. This means a continuous war for talent in a highly competitive and rapidly evolving industry.

To maintain our lead as a technology and innovation hub, the ability to attract, retain and sustain skilled talent is critical. We are proud that companies in our Great Place To Work®-Certified community List have built a high-trust culture, engaged employees and maximized their potential to facilitate innovation. They are purpose-driven and adopt a people-first mindset. These are companies that have shown that authentic care and employee well-being need not be compromised for ambitious growth, and that it is possible for businesses to scale up quickly and responsibly. Their culture and core values are embodied in every individual—from senior leadership to rank-and-file employees—and differentiate them from their competitors, priming them to be powerful magnets for top talent.

To determine the 2022 Singapore’s Best Workplaces in Technology, Great Place To Work®️ analyzed confidential survey feedback representing nearly 12,000 employees working in the tech industry in Singapore.Employees responded to over 60 survey questions describing the extent to which their organization creates a Great Place To Work For All™️. Eighty-five percent of the evaluation is based on what employees say about their experiences of trust and reaching their full human potential as part of their organization, no matter who they are or what they do. Great Place To Work analyzes these experiences relative to each organization’s size, workforce make up, and what’s typical relative to their peers in the industry.The remaining 15 percent of the rank is based on an assessment of all employees’ daily experiences of innovation, the company’s values, and the effectiveness of their leaders, to ensure they’re consistently experienced. To be considered, companies had to meet the Great Place To Work-Certified standard. To ensure survey results truly represent all employees, Great Place To Work requires that Trust Index©️ survey results are accurate to a 95% confidence level with a 5% margin of error or better. We review any anomalies in survey responses, news and financial performance to ensure there aren’t any extraordinary reasons to believe we couldn’t trust a company’s survey results. Companies with 10 to 99 people were considered for the small and medium category; companies with 100 employees or more were considered for the large category

 

Methodology

To determine the 2022 Singapore’s Best Workplaces™️, Great Place To Work®️ analyzed confidential survey feedback representing close to 70,000 employees across different industries in Singapore. Employees responded to over 60 survey questions describing the extent to which their organization creates a Great Place to Work For All™️. 85% of the evaluation is based on what employees say about their experiences of trust and reaching their full human potential as part of their organization, no matter who they are or what they do.

Great Place To Work analyzes these experiences relative to each organization’s size, workforce make up, and what’s typical in their industry. The remaining 15% of the rank is based on an assessment of all employees’ daily experiences of innovation, the company’s values, and the effectiveness of their leaders, to ensure they’re consistently experienced. To be considered, companies had to meet the Great Place To Work Certified standard. To ensure survey results truly represent all employees, Great Place To Work requires that Trust Index©️ survey results are accurate to a 95% confidence level with a 5% margin of error or better. We review any anomalies in survey responses, news and financial performance to ensure there aren’t any extraordinary reasons to believe we couldn’t trust a company’s survey results.

Companies with 10-29 people were considered for the Micro category; those with 30 to 99 people for the Small category; companies with 100 to 999 employees were considered for the Medium category; and those with 1,000 or more for the Large category.

Great Place To Work® Best Workplaces™ in Singapore 2023 Evaluation Methodology

To determine the 2023 Singapore’s Best Workplaces in Technology, Great Place To Work®️ analyzed confidential survey feedback representing nearly 12,000 employees working in the tech industry in Singapore. Employees responded to over 60 survey questions describing the extent to which their organization creates a Great Place To Work For All™️. Eighty-five percent of the evaluation is based on what employees say about their experiences of trust and reaching their full human potential as part of their organization, no matter who they are or what they do. Great Place To Work analyzes these experiences relative to each organization’s size, workforce make up, and what’s typical relative to their peers in the industry. The remaining 15 percent of the rank is based on an assessment of all employees’ daily experiences of innovation, the company’s values, and the effectiveness of their leaders, to ensure they’re consistently experienced. To be considered, companies had to meet the Great Place To Work-Certified standard. To ensure survey results truly represent all employees, Great Place To Work requires that Trust Index©️ survey results are accurate to a 95% confidence level with a 5% margin of error or better. We review any anomalies in survey responses, news and financial performance to ensure there aren’t any extraordinary reasons to believe we couldn’t trust a company’s survey results. Companies with 10 to 99 people were considered for the small and medium category; companies with 100 employees or more were considered for the large category