5 Ways to Make Every Employee Feel Like a Valued Teammate

TED KITTERMAN

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When employees feel included, regardless of role level, your organization is more resilient to economic shocks.

The employee experience predicts how your company will perform in a recession.

Great Place To Work® research shows that companies that prioritize the experience of every employee not only avoided the pain of the Great Recession from 2007 to 2009, they actually posted a 14.4% gain in stock performance.

What made the difference? One of the key experiences identified by researchers: Employees were treated as a full member of the team, regardless of their role. When employees felt respected and included, particularly if those employees were members of critical employee groups like frontline workers, women, and people of color, companies were more resilient.

A culture of respect

What’s happening when employees don’t feel valued by the organization? Often, it’s a question of hierarchy.

Do employees at every level of the organization feel they have a voice in its future? Can frontline employees contribute new ideas as easily as backroom managers?

Does every employee, regardless of role, understand the unique value they bring to fulfilling the mission of the organization?

Employees want to know that you value their expertise. That means leaders must not only send the message that every employee plays a critical role in business success, but also use employee feedback to inform their decisions.

When leaders only use one department’s feedback to drive strategic choices, it sends the message that some employees matter more than others.

Here’s what it sounds like when employees don’t feel included:

“I wish upper management would treat everyone equally and fairly. I would like to feel my opinions matter and are important. I want to be a part of the team.”

“… certain VPs have their special group of people who are given all of the opportunities. If you are not in that group, you will not be considered for any promotions or projects that will provide exposure. The same people over and over are given all the recognition and plum assignments.” 

Conversely, when employees feel valued, they are more likely to give extra effort and to innovate. Here’s what it sounds like when employees are valued and celebrated for their unique contributions:

“People here genuinely care about your success. Leaders strive to develop and give feedback on how to prepare for the next level.”

“Everyone is thoughtful and caring. People truly do want the best for others. Leaders actively solicit feedback to do things better, and action the feedback they receive.”

“People, overall, value each other. Management doesn’t seem to micro-manage and trusts me to do my job to the best of my ability.”

“I am treated as a person. My opinion counts. My company cares.”

Making employees feel valued

What are the ways great companies ensure their employees feel included and valued? Most organizations heap praise on at least one group of employees.

The true difference is felt when traditionally overlooked roles are also given their shine. At the Fortune 100 Best Companies to Work For®, 90% of employees report being treated as a full member, regardless of role.

Here are some practices from companies that ensure everyone feels they have an impact:

1. Find ways for everyone to innovate

The C-suite isn’t the only place to find good ideas. The best companies are those that create opportunities for everyone to innovate, whether that is improving the product, creating more efficient workflows, or delivering better customer service.

2. Ensure fair pay and benefits across roles

If the receptionist has a different health care plan than your sales reps, you immediately create a divide within the organization. Those who receive less are going to feel less valued by the organization, and they aren’t going to contribute their ideas no matter how many innovation fairs you hold.

A best practice to avoid this disparity is to seek employee input on benefits and total rewards.

Pay equity is another powerful tool for helping employees see how you value their contributions. That doesn’t mean you pay everyone the same across the organization. It does mean you have to clearly identify what skills you value and communicate with employees how they can grow their career.

Mastercard Asia Pacific runs an annual event for its employees globally in a Careers Month where a suite of activities, events and speed mentoring are designed to allow employees to have the opportunity to own their career and to invest time in their personal and professional career development.  Learning Academies are established so that employees can also tap into self-paced learning to suit every employee’s need and style of learning.

3. Recognize and celebrate extra effort for all roles

When your organization meets one of its stretch goals, does every employee get rewarded for their contributions?

4. Eliminate favoritism and bias

When some employees have an easier time getting attention from top leaders, recognized for their contributions, or promoted into new roles, other employees feel left behind.

To ensure everyone feels like a valued partner in your organization, you have to ensure that promotions are fair, and that employee evaluations follow clearly defined frameworks.

5. Recognize the human story behind every employee

What does it look like when companies show sincere interest in every employee, regardless of their position in the company?

Start by asking who is invisible in your organization. What kinds of roles rarely get celebrated at company town hall meetings? Who is working in the basement of the building? What names can the CEO easily recall — and what names escape their notice?

To remedy this issue, many organizations are creating programs to share employees’ unique stories.

When you showcase the stories behind your people, you start to appreciate their full value to your organization. It’s often much more than their defined role responsibilities.

At DHL Express Singapore, working together as one team is a key tagline for the employees. It aims to give its employees a purpose that goes beyond just the work of delivering packages. The company believes that when employees are engaged, customers feel it, and that creates customer loyalty. The leadership spends time to train and equip new team and frontline leaders so as to impart values that can in turn be passed on to other employees.

Learn about your workforce

Use Certification™ to benchmark the experience of your employees against the best data on workplace culture available.

TED KITTERMAN

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Great Place To Work identifies Best Workplaces in Asia™ by surveying 2.1 million employees in Asia and the Middle East about the key factors that create great workplaces for all and analyzing company workplace programs impacting 5.9 million employees in the region.

To be considered, companies must first be identified as outstanding in their local region by appearing on one or more of our Best Workplaces lists in Bahrain, Greater China (including China, Hong Kong and Taiwan), India, Indonesia, Japan, Kuwait, Oman, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, UAE, Vietnam during 2022 or early 2023.

Companies rank in three size categories: Small and Medium (10-499 employees); Large (500+); and Multinational. Multinational organizations are also assessed on their efforts to create great workplaces across multiple countries in the region. They must appear on at least two national lists in Asia and the Middle East and have at least 1,000 employees worldwide with at least 40% (or 5,000+) of those employees located outside the headquarters country.

Great Place To Work identifies Best Workplaces in Asia™ by surveying over 1 million employees in Asia and the Middle East about the key factors that create great workplaces for all and analyzing company workplace programs impacting over 4.7 million employees in the region.

To be considered, companies must first be identified as outstanding in their local region by appearing on one or more of our Best Workplaces lists in Greater China (including China, Hong Kong and Taiwan), India, Indonesia, Japan, Kuwait, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, UAE, Vietnam during 2021 or early 2022.

Companies rank in three size categories: Small and Medium (10-499 employees); Large (500+); and Multinational. Multinational organizations are also assessed on their efforts to create great workplaces across multiple countries in the region. They must appear on at least two national lists in Asia and the Middle East and have at least 1,000 employees worldwide with at least 40% (or 5,000) of those employees located outside the headquarters country.

Great Place To Work® Best Workplaces™ in Singapore 2023 Evaluation Methodology

This year, Great Place To Work® Singapore is proud to launch our inaugural Singapore Best Workplaces™ in Healthcare & Biopharma List. This list recognizes exemplary companies in the healthcare & biopharma industry.

Recognized as a global hub for medical technology and research, Singapore has attracted top healthcare and biopharma talents and companies from around the world. It has become the center for essential healthcare services and innovations with its world-class research institutes, academic medical centers, and industry clusters.

In turn, the healthcare and biopharma sectors play a critical role in the country’s economic competitiveness, sustainability, and innovation. These industries have significantly helped in the overall improvement of public health and well-being of the people of Singapore and its neighboring countries.

The inaugural Singapore Best Workplaces in Healthcare and Biopharma List puts the spotlight on the organizations that are dedicated to providing employee satisfaction and engagement, and their commitment to excellence in the industry.

The companies in our Great Place To Work Certified™ community have the premier distinction that helps attract the best talent, build your employer brand, and secure a competitive advantage. To achieve this, they built a working environment that is purpose-driven and people-first. These companies have demonstrated that showing authentic care, prioritizing employee’s holistic well-being, and building a culture of trust go hand in hand with growth and success.

To determine the 2023 Singapore’s Best Workplaces in Healthcare and Biopharma, Great Place to Work®️ analyzed confidential survey feedback representing nearly 12,000 employees working in the tech industry in Singapore.Employees responded to over 60 survey questions describing the extent to which their organization creates a Great Place to Work For All™️. Eighty-five percent of the evaluation is based on what employees say about their experiences of trust and reaching their full human potential as part of their organization, no matter who they are or what they do. Great Place to Work analyzes these experiences relative to each organization’s size, workforce make up, and what’s typical relative to their peers in the industry.The remaining 15 percent of the rank is based on an assessment of all employees’ daily experiences of innovation, the company’s values, and the effectiveness of their leaders, to ensure they’re consistently experienced.To be considered, companies had to meet the Great Place to Work-Certified standard. To ensure survey results truly represent all employees, Great Place to Work requires that Trust Index©️ survey results are accurate to a 95% confidence level with a 5% margin of error or better. We review any anomalies in survey responses, news and financial performance to ensure there aren’t any extraordinary reasons to believe we couldn’t trust a company’s survey results. Companies with 10 to 99 people were considered for the small and medium category; companies with 100 employees or more were considered for the large category.

Great Place To Work® Best Workplaces™ in Singapore 2023 Evaluation Methodology

To determine the 2023 Singapore’s Best Workplaces in Technology, Great Place To Work®️ analyzed confidential survey feedback representing nearly 12,000 employees working in the tech industry in Singapore. Employees responded to over 60 survey questions describing the extent to which their organization creates a Great Place To Work For All™️. Eighty-five percent of the evaluation is based on what employees say about their experiences of trust and reaching their full human potential as part of their organization, no matter who they are or what they do. Great Place To Work analyzes these experiences relative to each organization’s size, workforce make up, and what’s typical relative to their peers in the industry. The remaining 15 percent of the rank is based on an assessment of all employees’ daily experiences of innovation, the company’s values, and the effectiveness of their leaders, to ensure they’re consistently experienced. To be considered, companies had to meet the Great Place To Work-Certified standard. To ensure survey results truly represent all employees, Great Place To Work requires that Trust Index©️ survey results are accurate to a 95% confidence level with a 5% margin of error or better. We review any anomalies in survey responses, news and financial performance to ensure there aren’t any extraordinary reasons to believe we couldn’t trust a company’s survey results. Companies with 10 to 99 people were considered for the small and medium category; companies with 100 employees or more were considered for the large category.

Methodology

This year, Great Place To Work™ Singapore is proud to launch our inaugural Singapore Best Workplaces in Technology List. This List recognizes exemplary companies in the information and communication technologies industry in four categories:

  • Micro category (10–29 employees)
  • Small (30-99 employees)
  • Medium (100-999 employees)
  • Large (> 1000 employees)

With Singapore’s ambition to be recognized as a regional technology hub, the influx of technology firms (around 80 of the world’s top 100 technology firms have a presence here) and global rankings that place us a leading technology hub outside of San Francisco, the establishment of a Singapore Best Workplaces List in Technology is indeed a timely and needed one. Technology firms in Singapore are characterized by hyper-growth and ambitious expansion plans. This means a continuous war for talent in a highly competitive and rapidly evolving industry.

To maintain our lead as a technology and innovation hub, the ability to attract, retain and sustain skilled talent is critical. We are proud that companies in our Great Place To Work®-Certified community List have built a high-trust culture, engaged employees and maximized their potential to facilitate innovation. They are purpose-driven and adopt a people-first mindset. These are companies that have shown that authentic care and employee well-being need not be compromised for ambitious growth, and that it is possible for businesses to scale up quickly and responsibly. Their culture and core values are embodied in every individual—from senior leadership to rank-and-file employees—and differentiate them from their competitors, priming them to be powerful magnets for top talent.

To determine the 2022 Singapore’s Best Workplaces in Technology, Great Place To Work®️ analyzed confidential survey feedback representing nearly 12,000 employees working in the tech industry in Singapore.Employees responded to over 60 survey questions describing the extent to which their organization creates a Great Place To Work For All™️. Eighty-five percent of the evaluation is based on what employees say about their experiences of trust and reaching their full human potential as part of their organization, no matter who they are or what they do. Great Place To Work analyzes these experiences relative to each organization’s size, workforce make up, and what’s typical relative to their peers in the industry.The remaining 15 percent of the rank is based on an assessment of all employees’ daily experiences of innovation, the company’s values, and the effectiveness of their leaders, to ensure they’re consistently experienced. To be considered, companies had to meet the Great Place To Work-Certified standard. To ensure survey results truly represent all employees, Great Place To Work requires that Trust Index©️ survey results are accurate to a 95% confidence level with a 5% margin of error or better. We review any anomalies in survey responses, news and financial performance to ensure there aren’t any extraordinary reasons to believe we couldn’t trust a company’s survey results. Companies with 10 to 99 people were considered for the small and medium category; companies with 100 employees or more were considered for the large category

 

Methodology

To determine the 2022 Singapore’s Best Workplaces™️, Great Place To Work®️ analyzed confidential survey feedback representing close to 70,000 employees across different industries in Singapore. Employees responded to over 60 survey questions describing the extent to which their organization creates a Great Place to Work For All™️. 85% of the evaluation is based on what employees say about their experiences of trust and reaching their full human potential as part of their organization, no matter who they are or what they do.

Great Place To Work analyzes these experiences relative to each organization’s size, workforce make up, and what’s typical in their industry. The remaining 15% of the rank is based on an assessment of all employees’ daily experiences of innovation, the company’s values, and the effectiveness of their leaders, to ensure they’re consistently experienced. To be considered, companies had to meet the Great Place To Work Certified standard. To ensure survey results truly represent all employees, Great Place To Work requires that Trust Index©️ survey results are accurate to a 95% confidence level with a 5% margin of error or better. We review any anomalies in survey responses, news and financial performance to ensure there aren’t any extraordinary reasons to believe we couldn’t trust a company’s survey results.

Companies with 10-29 people were considered for the Micro category; those with 30 to 99 people for the Small category; companies with 100 to 999 employees were considered for the Medium category; and those with 1,000 or more for the Large category.

Great Place To Work® Best Workplaces™ in Singapore 2023 Evaluation Methodology

To determine the 2023 Singapore’s Best Workplaces in Technology, Great Place To Work®️ analyzed confidential survey feedback representing nearly 12,000 employees working in the tech industry in Singapore. Employees responded to over 60 survey questions describing the extent to which their organization creates a Great Place To Work For All™️. Eighty-five percent of the evaluation is based on what employees say about their experiences of trust and reaching their full human potential as part of their organization, no matter who they are or what they do. Great Place To Work analyzes these experiences relative to each organization’s size, workforce make up, and what’s typical relative to their peers in the industry. The remaining 15 percent of the rank is based on an assessment of all employees’ daily experiences of innovation, the company’s values, and the effectiveness of their leaders, to ensure they’re consistently experienced. To be considered, companies had to meet the Great Place To Work-Certified standard. To ensure survey results truly represent all employees, Great Place To Work requires that Trust Index©️ survey results are accurate to a 95% confidence level with a 5% margin of error or better. We review any anomalies in survey responses, news and financial performance to ensure there aren’t any extraordinary reasons to believe we couldn’t trust a company’s survey results. Companies with 10 to 99 people were considered for the small and medium category; companies with 100 employees or more were considered for the large category